Resources and Partners

Operations + Fulfillment, part of the dynamic Multichannel Merchant franchise, specifically covers the process of direct-to-customer operations and fulfillment, from order receiving to distribution. The e-newsletter O+F Advisor provides strategic advice and practical techniques that operations professionals need to improve efficiencies, productivity, cost savings, and customer service. The e-newsletter Contact Center Advisor provides articles, case studies and new product information to contact center managers, supervisors and operations executives.

Multichannel Merchant provides a complete focus on integrating front-end and back-end operations, and everything in between, from marketing to e-commerce to warehousing. Readers include senior-level executives at catalog companies, online merchants, retailers, manufacturers, wholesalers and more - all who sell and fulfill products across multiple channels. The Multichannel Merchant franchise includes: Multichannel Merchant Weekly, O+F Advisor, Searchline, List & Data Strategies e-newsletters; the Annual Catalog Conference; the National Conference on Operations & Fulfillment; the Annual Catalog Awards and I.Merchant Awards; multichannelmerchant.com and opsandfulfillment.com; benchmark research; ask the experts, webinars and e-special reports; and more.

DIRECT provides marketing professionals with a superior level of business intelligence about direct marketing, through complete case studies of successful strategies and original research on critical marketplace issues. DIRECT's award-winning editorial staff - led by Silver Apple Award winner and 2002 DMA List Leader of the Year Ray Schultz - has more than 70 years of combined experience covering direct marketing.

DIRECT provides insights and analysis on every aspect of the robust and growing field of direct marketing, which marketers rely on more than ever to grow sales across channels.